Customer Experience Management

At Dorcom, the client is at the center, and we view ourselves as their partners, committed to their success.

The service and support department at Dorcom includes about 30 experts and engineers who provide support, repair, planning and implementation services for knowledge-intensive IT infrastructure projects.

Dorcom serves as a certified service provider for HPE products at the highest level – HPE Service Provider – as well as a certified service and support provider with the highest certifications for many other manufacturers such as:

and more….

The company’s service center includes a 24/7 support call center. The company is fully geared towards providing service and support at all SLA levels according to the client’s requirements.

Dorcom provides integration solutions for IT systems at all levels – starting from the initiation and consulting phase, through the detailed planning phase, all the way through to the roll-out, implementation and support phases.

The department’s services are provided to some of the largest organizations in Israel, as well as to many companies in the SME sector.

Among the additional expertise of the service department, you can also find:

Expert support services for IT infrastructures.

Service and Maintenance Agreements

Planning, execution and management of projects with the TKP model

Implementation of communication and information security solutions

Cloud computing solutions

Internet & Infrastructure

Relocation and organization of server rooms

The service division also includes is a dedicated department that specializes in the placement and operation of manpower suited to specific requirements of various organizations

The department works closely and in full collaboration with the other departments so that the client receives a service package from the specification, sales, logistics, installation, implementation and warranty phases.

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